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Genesys Cloud CX: Architect Certification Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Answer: C

NEW QUESTION # 32
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

A. Decision
B. Schedule
C. Prompts
D. Divisions

Answer: D

NEW QUESTION # 33
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

A. False
B. True

Answer: B

NEW QUESTION # 34
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

A. ARN Number
B. Username
C. Access ID
D. Password
E. Token

Answer: B,D,E

NEW QUESTION # 35
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday

A. 2,4,1,3
B. 2,1,4,3
C. 2,3,4,1
D. 2,3,1,4

Answer: D

NEW QUESTION # 36
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